Customer Agent
An assistant living in your club's WhatsApp. It answers the usual questions, fills open spots and helps players book, at any hour.
Cuchilla Connect reads your Playtomic or Matchpoint bookings, works out who is worth talking to, and sends it. Email and WhatsApp, running on their own, every day.
14 days free. Connects to Playtomic and Matchpoint. No migration project.
Clubs like these already run on it
Quotenet on how clubs fill their courtsEarly adopters











The week
Peak sells itself. Nobody needs help filling a Tuesday at seven. The money a club never sees is in the pale squares, and no booking system will ever go after them for you.
221
pale squares in that one week. Each one is an hour a court stood still, in a club that already pays for the court, the lights and the staff either way.
Sell the mornings nobody wants
The retired and shift working members who only ever book mornings get told. Nobody else is bothered.
Fill an open match in minutes
A spot opens and the players whose level fits, who have joined open matches before, hear about it first.
Catch players before they drift
Thirty quiet days is usually the last warning you get. A short, well timed message often brings them back.
The platform
One place to see your players, group them, message them, and let the routine work happen without you in the room.
Integrations
Cuchilla Connect sits on top of Playtomic or Matchpoint and keeps itself in sync. Players, reservations and spend arrive on their own, so there is nothing to export and nothing to paste.
See the Playtomic integrationBooking system
Cuchilla Connect
Your players
Also on the way
Player insights
Every player carries what they spend, how often they play, when they play, and how long it has been. Turn that into a group and the question keeps answering itself. Who spent over 500 euro last year. Who only ever books mornings. Who has gone quiet. Ask it once and the group stays current as the bookings land.
Automations
A welcome message after a first booking. A nudge at thirty quiet days. A birthday perk. Drop the steps on the canvas, add a wait or a condition where you need one, switch it on and leave it alone.
See the automationsCampaigns
Pick the groups, build the message, see the count before you send. Drop in a player name or their last booking date and it fills itself in. No designer, no HTML, no agency waiting on a brief.
Email is where you announce things. WhatsApp is where people answer. Both run out of the same flows, through a verified WhatsApp Business account, and every reply lands in one shared inbox rather than on a staff member's own phone.
See WhatsApp for clubsOn the roadmap
What we are building right now. Early access clubs get it first.
See the full roadmapAn assistant living in your club's WhatsApp. It answers the usual questions, fills open spots and helps players book, at any hour.
Your own data analyst. Ask about revenue, occupancy, players or courts and get the number, whether that is good or bad against your own history, and what to do about it.
A court opens. Every eligible player is scored on seven weighted signals and the ones most likely to book get the invite, with caps so nobody gets spammed.
Pricing
Every plan starts with 14 days free. Plans scale with the size of your player base, not with how much you send. Pick the one that fits and move up when the club does.
For Small Clubs
Everything you need to get started.
Get StartedFor Growing Clubs
For clubs ready to automate and scale.
Get StartedFor Ambitious Clubs
Full power for high-volume clubs.
Get StartedFor Multi-location & Chains
Tailored for large organisations.
Contact usQuestions
Straight answers to what clubs ask us before they sign up.
Still unsure? Book 30 minutes with us and ask it directly.
Cuchilla Connect is a CRM and marketing automation platform built specifically for padel and racket clubs. We connect to your booking system (Playtomic or Matchpoint), pull in your player data in real time, and give you the tools to communicate, automate and grow the club from one place. Think of it as the layer that sits on top of your booking system and turns raw data into revenue.
Playtomic and Matchpoint are good booking systems, and that is exactly what they are. Neither tells you who is about to leave your club, which players have not booked in 30 days, or how to fill an empty slot tonight. Cuchilla Connect does not replace your booking system. It integrates with it and adds the CRM, the automation, the WhatsApp messaging and the reporting on top.
Not difficult. On the Growth and Professional plans we handle onboarding together with you: we connect Playtomic or Matchpoint, set up your WhatsApp Business account, import your player database and configure the first automations. Most clubs are fully live within one session. After that the platform runs itself.
Plans scale with the size of your club, so have a look at the pricing section above. To put it in perspective: if the platform fills two empty court slots a week that would otherwise have stayed empty, it has already paid for itself several times over. Clubs on the platform today report recovering considerably more than that through birthday campaigns and fill the court automations alone.
Yes. Every club starts with 14 days free, including up to 2,000 emails, so you can run a real campaign rather than just look around. Connect Playtomic or Matchpoint, import your players and send for real. Pick a plan when the 14 days are up and everything you built stays exactly where it is.
Yes, and it is one of the most useful things we do. We are an approved Meta Business Partner, so you get a fully verified WhatsApp Business account built into the platform. Send manual campaigns, automated sequences, or let an automation send a personalised message the moment a court slot opens up or a player goes quiet. No more blasting a WhatsApp group: targeted, automated and GDPR compliant.
All data is hosted in the EU, encrypted at rest and in transit, and we work under a full Data Processing Agreement with every customer. Opt in and opt out management is built in across every channel. The data is yours and you can export or delete it at any time.
Belai is a data analyst sitting on your own numbers. Ask it how last month went, when your courts sit empty, or which players are about to drop off, and it pulls the real figures, tells you whether that is good or bad against your own history, and ends with two or three things worth doing and where in Cuchilla to do them. It reads and advises. It does not send anything and it does not change anything, so nothing happens until you do it. Belai is in beta on the Professional plan and answers in Dutch or English.
The clubs that gain the most are usually the ones that assume they are too small for it. If you have more than 300 players in Playtomic or Matchpoint, you have a player base worth talking to, and right now you are probably not reaching it. The Starter plan exists for clubs that want to begin properly without a large investment.
Monthly subscriptions can be cancelled at any time, with no notice period and no cancellation fee. Annual plans are billed once a year at a discounted rate and carry a 12 month commitment. If you would rather spread that same discounted rate over monthly payments, the Annual paid monthly option does that, but its 12 month commitment cannot be ended early: you can only choose not to renew once the year is up. Your data stays yours and can be exported at any time.
Start your 14 day trial, or book a 30 minute demo first. We will connect to your Playtomic or Matchpoint, pull in your real player data and show you what Cuchilla Connect looks like for your club specifically. No generic slides, no pressure, just your own data in our platform.
See it on your own data
We connect to your Playtomic or Matchpoint, pull in your real players, and walk you through what we find. No generic slides.
Customer story
What actually changes once it is running
Padel Mate Club connected Cuchilla Connect to their booking system and let the first automations run. This is what the first weeks looked like.
68%
email open rate
2x
more signups
8h
saved per week
2wk
to break even
Quotenet
Pitch: how Cuchilla Connect helps padel clubs fill their courts